Sales Operations Specialist

Company: Big Belly Solar LLC
Location: Needham
Posted on: April 12, 2025

Job Description:

Description:The Sales Operations Specialist will be responsible for supporting Sales, spanning all business segments in our International and Domestic Sales group, by assisting to effectively service current and potential customers. This role is responsible for being a Subject Matter Expert in relationship management, and continued management of the daily needs of both the customer and sales team related to the order-to-cash process. The candidate will also have ad-hoc responsibilities for improving processes and metrics across the company to drive business line results. The Sales Operations Specialist will work closely with sales, operations, legal, and finance.Responsibilities:Support throughout sales processes; pre-order, order processing, and post-order documentsIssue quotations for hardware and softwareSend out shipping information and delegate onboarding tasksGenerate sales reportsProcess hardware and software ordersComplete shipping damage claimsResponsible for sales requestsCRM (Salesforce.com) administration. Provide end-user support for CRM - incumbent will provide day-to-day support for end-user questions on sales force automation, and training Work to improve the data quality in CRM continually Assist in arranging international shipping (custom documentation & manufacturer pick up) Other duties as assignedRequirements:Prospective candidates should have demonstrated commitment to customer satisfaction through a track record of respecting and caring for customers Ability to communicate clearly and professionally, both verbally and in writingAble to communicate technical information to non-technical peopleStrong decision-making and analytical abilities A technical aptitude and willingness to learn and understand various software programs and how Bigbelly hardware and software works Excellent organizational skills with the ability to work independently and on multiple tasksProficient with Microsoft Office applications Flexible; willing and able to change directions, priorities, and processes as neededAble to work independently and as a team2+ years experience in a customer support role Bachelor's degreePIcac6c7be8161-25660-34798517

Keywords: Big Belly Solar LLC, Chicopee , Sales Operations Specialist, Sales , Needham, Massachusetts