Supervisor Operations

Company: First Student
Location: New Haven
Posted on: November 18, 2024

Job Description:

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Operations Supervisor

First things First: Who are we?

Twice the size of our next largest competitor, First Student is the leading school transportation solutions provider in North America. Every day, we complete 5 million student journeys, moving more passengers than all U.S. airlines combined. With a team of highly trained drivers and the industry's strongest safety record, First Student delivers reliable, quality services including full-service transportation and management, special-needs transportation, route optimization and scheduling, maintenance, and charter services for 1,100 school district contracts.

About the Position

The Operations Supervisor is in charge of all day-to-day field operations. This includes the field direction and guidance of all staff to maintain high levels of customer service and efficiency in a safe manner. The Ops. Supervisor is responsible for driver check-in processes, assignments of work, and mandatory overtime assignments if needed.

• Communicates job requirements and responsibilities to drivers
• Day-to-day counseling and evaluation reports to local management
• Ensures drivers are performing assigned duties correctly and safely and that they meet all job-related specifications
• Investigates incidents and accidents including on-the-scene accidents and assist drivers in preparing accident reports, OHSA reports, and any other safety-related documentation as required
• Liaises with both clients and drivers/the organization re customer service issues and responds professionally to customer inquiries/comments
• Evaluates and monitors driver safety and performance as well as compliance with legal employment/labor policy matters.
• Assists with the Driver recruitment process
• Prepares operational reports/schedules and maintains accurate daily records of operations
• May also be required to conduct road checks, routing, training, and other relevant tasks as required
• Meets with all driver qualifications at location
• Obtains CDL to operate vehicles at the location, maintains that license, and drives periodically
• Any additional related tasks/duties as assignedQualifications
  • Supervisory capability with a diverse workforce
  • Proficiency using MS Office products including MS Excel and MS Word and Windows-based programs
  • Excellent written and verbal communication skills
  • Proficient with basic math skills
  • Previous transportation knowledge, an asset
  • Ability to multitask and work independently in a fast-paced/high energy environment
  • Exceptional customer service, problem-solving, decision making, critical thinking abilities First for a Reason
    
    Benefits
    
    We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.
    
    Diversity & Inclusion
    
    Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.
    
    Professional Advancement
    
    Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America.
    
    Extensive Training
    
    Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.
    
    Community Service & Impact
    
    Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Student in your community, you'll have a positive impact on others.
    
    Apply today and get your career on the road with First!
    
    In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
    
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.
    

Keywords: First Student, Chicopee , Supervisor Operations, Professions , New Haven, Massachusetts