Customer Community Manager

Company: Snyk Ltd.
Location: Boston
Posted on: November 11, 2024

Job Description:

As the Customer Community Manager, you will develop and lead a comprehensive community growth strategy to engage our expanding Snyk customer base. You'll drive meaningful engagement across product interactions, online communities, social channels, and both virtual and in-person events. Your success will be measured through community engagement metrics and influence on renewal and expansion pipeline.
You'll Spend Your Time:

• 
  
• Developing and executing a customer community strategy across all Snyk-owned and external communities
  
• Managing and scaling a global community program that facilitates discussion, learning, and advocacy
  
• Creating and implementing engagement programs that drive customer satisfaction and retention
  
• Collaborating with Marketing, Technical Success, and Product teams to align programs and achieve shared goals
  
• Tracking and reporting on community health metrics and business impact
  
• Organizing and moderating community events, discussions, and content
  
  What You'll Need:
  
  • 
    
  • 3-5 years of experience in community management or customer marketing
    
  • Proven track record of developing and delivering community strategies aligned with business objectives
    
  • Experience building and running distributed physical and virtual communities
    
  • Strong understanding of community platforms and engagement tools
    
  • Excellent written and verbal communication skills
    
  • Data-driven approach to measuring community health and impact
    
  • Experience working with technical audiences and products
    
  • Project management skills with ability to handle multiple initiatives simultaneously
    
  • Strong collaboration skills and ability to work cross-functionally
    
    We'd be Lucky if You:
    
    • 
      
    • Have experience with developer security communities or products
      
    • Have previously built communities from scratch around technologies or products
      
    • Possess experience with community management platforms (Discourse, Discord, etc.)
      
    • Have background in technical marketing or developer relations
      
    • Understand open source communities and dynamics
      
    • Have experience running customer advisory boards or ambassador programs
      
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Keywords: Snyk Ltd., Chicopee , Customer Community Manager, Executive , Boston, Massachusetts