Squad Leader, Director Fraud Prevention
Company: Fidelity Investments
Location: Boston
Posted on: October 10, 2024
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Job Description:
Job Description: The Role Fidelity's Financial Intelligence Unit
(FIU) is seeking a motivated Squad Leader/Product Owner with a
passion for building business critical Fraud Prevention capability,
using a range of data science, machine learning, software and data
management technologies and tools. This is an individual
contributor role. The Team FIU strives to protect Fidelity
businesses, clients, customers, and reputation by providing fraud
management services, optimally balancing risk and customer
experience. The Fraud Prevention organization within FIU deploys
advanced AI/ML products inline in customer journeys to combat fraud
for enterprise-wide financial products and services, working
closely with business unit partners, vendors, fraud detection,
investigation, surveillance and technology teams. Responsibilities
Fraud prevention squad leader will lead the development of Customer
Fraud Risk (CFR) prevention products through tight collaboration
with Fraud Detection team, surveillance and investigation analysts
team leaders, learning of evolving fraud patterns for consideration
in product enhancements, and aligning on product designs and
roadmaps. Responsibilities include: Defining and maintaining
product backlog, prioritizing items based on fraud prevention,
customer experience and operational efficiency needs, and
collaborating with stakeholders to capture requirements. Setting
strategic direction for AI/ML workstreams around data
identification, collection and qualification activities. Providing
clarity on user stories and features to the data science and
engineering team. Supervising all stages of product creation,
including design and development. Ensuring the product roadmap
aligns with the overall Prevention and Detection Product Area
vision and goals. Collaborating with customer experience owners and
business technology teams to understand and anticipate their needs
and translate them into product requirements. Working in an agile
environment refine priorities and outline expectations. Being open
to change and ready to adjust based on feedback. Coordinating
sprints and scheduling releases. Serving as the technical liaison
to the supported business groups. Leading CFR business integration
activities. Producing product performance metrics and using them to
identify improvement opportunities. Preparing business
presentations to demonstrate results and alignment to expected
outcomes. Building daily/weekly/monthly reports. Staying informed
about new technologies and product features and how they can be
used to our advantage. Required Skills Understanding of fraud
landscape, business use cases, money movement, payments and account
maintenance customer experiences and brokerage platforms
capabilities. Proactive, self-starter with excellent project
management skills and ability to manage multiple tasks effectively
Excellent communication skills with the ability to engage,
influence, and inspire partners and team members to drive
collaboration and alignment through positive relationships.
Experience driving end-to-end delivery of AI/ML, data driven
intelligence solutions. Background in launching products or
services in partnership with engineering teams in iterative manner.
Balanced technical engineering/architecture knowledge and business
acuity. Bachelor's degree and 5+ years of product development
experience. Hands on experience with Python, SQL, Excel and BI
analytics tools. Certifications: Company Overview Fidelity
Investments is a privately held company with a mission to
strengthen the financial well-being of our clients. We help people
invest and plan for their future. We assist companies and
non-profit organizations in delivering benefits to their employees.
And we provide institutions and independent advisors with
investment and technology solutions to help invest their own
clients' money. Join Us At Fidelity, you'll find endless
opportunities to build a meaningful career that positively impacts
peoples' lives, including yours. You can take advantage of flexible
benefits that support you through every stage of your career,
empowering you to thrive at work and at home. Honored with a
Glassdoor Employees' Choice Award, we have been recognized by our
employees as a top 10 Best Place to Work in 2024. And you don't
need a finance background to succeed at Fidelity-we offer a range
of opportunities for learning so you can build the career you've
always imagined. Fidelity's hybrid working model blends the best of
both onsite and offsite work experiences. Working onsite is
important for our business strategy and our culture. We also value
the benefits that working offsite offers associates. Most hybrid
roles require associates to work onsite all business days of every
other week in a Fidelity office. At Fidelity, we value honesty,
integrity, and the safety of our associates and customers within a
heavily regulated industry. Certain roles may require candidates to
go through a preliminary credit check during the screening process.
Candidates who are presented with a Fidelity offer will need to go
through a background investigation, detailed in this document, and
may be asked to provide additional documentation as requested. This
investigation includes but is not limited to a criminal, civil
litigations and regulatory review, employment, education, and
credit review (role dependent). These investigations will account
for 7 years or more of history, depending on the role. Where
permitted by federal or state law, Fidelity will also conduct a
pre-employment drug screen, which will review for the following
substances: Amphetamines, THC (marijuana), cocaine, opiates,
phencyclidine. We invite you to Find Your Fidelity at
fidelitycareers.com. Fidelity Investments is an equal opportunity
employer. We believe that the most effective way to attract,
develop and retain a diverse workforce is to build an enduring
culture of inclusion and belonging. Fidelity will reasonably
accommodate applicants with disabilities who need adjustments to
participate in the application or interview process. To initiate a
request for an accommodation, contact the HR Accommodation Team by
sending an email to accommodations@fmr.com. We welcome those with
experience in jobs such as Accounts Payable Clerk, Billing, Cost,
and Rate Clerk, and Payroll Specialist and others in the Accounting
and Finance to apply.
Keywords: Fidelity Investments, Chicopee , Squad Leader, Director Fraud Prevention, Executive , Boston, Massachusetts
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